Any urgent orders, please send an email with the subject urgent and provide your full name and order number and we will try very hard to have them posted within 24-48 hours. Please send your email to urgentorder@dluxeprints.co.uk

Delivery

All of our products are shipped from the UK.

Orders are currently being processed and dispatched within 5-7 business days (excluding weekends and public holidays). Once your order has been processed, you will receive an email confirmation to confirm your order has been dispatched and is on it’s way to you. 


All prints up to size A3 / 30 x 40cm are packaged in rigid cardboard mailer envelopes which ensure their safe delivery.

Prints size 40 x 50cm upwards are packaged in postal tubes.

All prints are sent via Royal Mail. 

Frames size 40x50cm and bigger will be sent vis UPS or Hermes.

(All of the timescales listed above exclude Sundays and public holidays).

Orders maybe sent in multiple packages due to the order size.

Estimated delivery time

Once dispatched within 5-7 business days, Royal Mail parcels typically takes 2-3 working days and this is also the case for parcels sent via UPS (excluding Sundays and public holidays).

Please allow up to 15 working days (excluding weekends and public holidays) for International orders following email confirmation of dispatch. We do not ship orders at weekends or on public holidays.

Returns

How do I return?

  • Please click here and Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 28 days of receipt of your shipment.

  • Item/s must be in original condition
  • In the original packaging

Personalised and custom orders are not returnable!

Are there any charges for return?

  • There are no charges for return

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 working days.

 Customs and Imports Taxes

Buyers are responsible for any customs and imports taxes that may apply. D'Luxe Prints accept no responsibility for delays due to customs.