Shipping & Returns

We ship our prints to 32 countries around the world and these are produced at a facility closest to you. Local production means that not only is it better for the environment and reduces carbon emissions but you also get your prints delivered to your door faster.

UK Delivery

Orders are currently being processed and dispatched within 5-7 business days (excluding weekends and public holidays). Once your order has been processed, you will receive an email confirmation to confirm your order has been dispatched and is on it’s way to you. 


All prints up to size A3 / 30 x 40cm are packaged in rigid cardboard mailer envelopes which ensure their safe delivery.

Prints size 40 x 50cm upwards are packaged in postal tubes.

All prints are sent via Royal Mail. 

Frames size 40x50cm and bigger will be sent vis UPS.

(All of the timescales listed above exclude Sundays and public holidays).

Orders may be sent in multiple packages due to the order size.

Estimated delivery time

Once dispatched within 5-7 business days, Royal Mail parcels typically takes 2-3 working days and this is also the case for parcels sent via UPS (excluding Sundays and public holidays).

 

International Delivery

For our international customers our A4 prints will be shipped in board back envelopes and all larger prints are shipped in tubes by a carrier local to your destination. A tracking link will be provided with your order. 

We ship our prints to the following countries:

Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, France, Greece, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates, USA.  

Delivery is usually 2-4 business days.

Delivery costs are calculated at the checkout.

Please be aware that all of the timescales listed above are estimated times, please refer to your tracking reference for further information.

Customs and Imports Taxes

As our prints are produced locally to you there will be no customs or import charges to pay.  However, in the unlikely event that charges are incurred buyers are responsible for paying these and any additional taxes that may be applied.  

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your products. Send your email to order-enquiries@dluxeprints.co.uk

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items. These costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of requesting to return your order. Refunds will be paid within 10 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your bank/card issuer for timescales).

If you receive a damaged/incorrect print, please contact us order-enquiries@dluxeprints.co.uk with the following information:

- Customer Name
- Order number 
- Email address provided at purchase  
- Item name
- Attach a photo of the issue and a photo of the packaging 

All returned Items must be in a re-saleable condition and in the original packaging, otherwise under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

We do not offer returns/exchanges/refunds on any of our personalised prints.