Delivery

COVID-19 DELIVERY

We are still open and printing orders as usual during the current lock down due to COVID-19. You can continue to shop on our website and social channels and deliveries are continuing as normal.

All orders are shipped via Royal Mail who are experiencing a high volume of parcels so please allow up to an additional 5 Business Days for your order to arrive. In this time, you can click on the tracking link on your shipping confirmation email for updates on your parcel.

If you miss your delivery you can liaise with your local sorting office to arrange for a re-delivery or collection.

Due to receiving a high volume of orders at this time, orders are being processed within 10 working days (excluding weekends and public holidays). Once your order has been processed, you will receive an email confirmation to confirm your order has been dispatched and is on it’s way to you. 

Any urgent orders, please send an email with the subject urgent and provide your full name and order number and they can be posted within 24-48 hours.

 All of our products are shipped from the UK.

Orders are processed within 1-5 working days (excluding weekends and public holidays). Once your order has been processed you will receive an email to confirm that it has dispatched.

How are my prints sent?

Prints are placed in a protective sleeve.

All prints up to size A4 are sent in rigid cardboard mailer envelopes which ensure their safe delivery.

Prints size  A3 upwards are sent in postal tubes.

Delivery method

We package our prints and posters in hard back envelopes and postal tubes through Royal Mail Tracked 48 postal service (2–3 working days) 

All of the timescales listed above exclude Sundays and public holidays). Orders maybe sent in multiple packages due to the order size.

Estimated delivery time

Royal Mail Tracked 48 shipping typically takes 2-3 working days (excluding Sundays and public holidays). Please allow up to 15 working days (excluding weekends and public holidays) for International orders following email confirmation of dispatch. We do not ship orders at weekends or on public holidays.

 

U.K. Shipping (From Dispatch Date)

Up to Size A4 Royal Mail 48 Tracked (Text/Email Updates) £2.50
Size A3 & A2 Royal Mail 48 Tracked (Text/Email Updates) £4.00
Size A1  Royal Mail 48 Tracked (Text/Email Updates) £5.00

Europe Shipping

Up to Size A4 Royal Mail International Large Letter  (3 - 5 days) £4.00
Size A3 & A2 Royal Mail International Small Parcel (3 - 5 days) £6.50
Size A1 Royal Mail International Medium Parcel (3 - 5 days) £7.50

Rest of World Shipping

Up to Size A4 Royal Mail International Large Letter  (5 - 10 days) £5.00
Size A3 & A2 Royal Mail International Small Parcel (5 - 10 days) £7.50
Size A1 Royal Mail International Medium Parcel (5 - 10 days) £8.50

  

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of contacting us. Refunds will be paid within 2-3 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

If you receive a damaged/incorrect print, please contact us info@dluxeprints.co.uk with the following information ASAP:

- Order number 
- Customer name 
- Attach a photo

All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

We do not offer returns/exchanges/refunds on any of our personalised prints

Customs and Imports Taxes

Buyers are responsible for any customs and imports taxes that may apply. D'Luxe Prints accept no responsibility for delays due to customs.