Delivery & Returns
Orders are currently being processed and dispatched within 3-5 business days (excluding weekends and public holidays). Once your order has been processed, you will receive an email confirmation to confirm your order has been dispatched and is on it’s way to you.
All prints up to size A4 are packaged in rigid cardboard mailer envelopes which ensure their safe delivery.
Prints size A3 upwards are packaged in postal tubes.
All prints are sent via Royal Mail.
Orders may be sent in multiple packages due to the order size.
Estimated delivery time
Once dispatched within 3-5 business days, Royal Mail parcels typically takes 2-3 working days (excluding Sundays and public holidays).
For our international customers our A4 prints will be shipped in board back envelopes and all larger prints are shipped in tubes by a carrier local to your destination. A tracking link will be provided with your order.
We ship worldwide and orders will be dispatched within 5 business days.
Delivery to Ireland is within 3-7 business days excluding weekends.
Delivery to Europe is within 7-10 business days excluding weekends.
Delivery Worldwide is within 7-10 business days but due to customs, could take a few days longer.
Delivery costs are calculated at the checkout.
Please be aware that all of the timescales listed above are estimated times, please refer to your tracking reference for further information.
Customs and Imports Taxes
All custom charges are to be PAID by the customer.
If the customer chooses not to pay the custom charges and the item is returned we will refund the items minus the postage cost.
If ordering from Europe/Ireland or worldwide PLEASE bare in mind the added custom/vat fees, we have no control over the amount charged.
Please contact us to arrange returns no later than 14 calendar days after receiving your products. Send your email to firstname.lastname@example.org
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items. These costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Items should be returned within 14 days of requesting to return your order. Refunds will be paid within 10 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your bank/card issuer for timescales).
If you receive a damaged/incorrect print, please contact us email@example.com with the following information:
- Customer Name
- Order number
- Email address provided at purchase
- Item name
- Attach a photo of the issue and a photo of the packaging
All returned Items must be in a re-saleable condition and in the original packaging, otherwise under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
We do not offer returns/exchanges/refunds on any of our personalised prints.