Custom Order - Thelwallhome
1 x custom print.
Prints will be packaged in cellophane bags and posted in hardboard envelope to ensure safe arrival.
Frames not included.
Please see the below print size guide to help you choose the right print / poster size for your frames.
|Size||Width x Height (millimetres)||Width x Height (inches)|
|A1||594 x 841 mm||23.4 x 33.1"|
|A2||420 x 594 mm||16.5 x 23.4"|
|A3||297 x 420 mm||11.7 x 16.5"|
|A4||210 x 297 mm||8.3 x 11.7"|
|6 x 4"||150 x 100 mm||6 x 4" | 15 x 10 cm|
|7 x 5"||180 x 130 mm||7 x 5 " | 18 x 13 cm|
|20 x 25 cm||200 x 250 mm||8 x 10"|
|30 x 40 cm||300 x 400 mm||11.81 x 15.75"|
|50 x 40 cm||400 x 500 mm||15.75 x 19.69 "|
|50 x 70 cm||500 x 700 mm||19.69 x 27.56" (20 x 28")|
|61 x 91 cm||610 x 910 mm||24.01 x 35.83" (24 x 36)|
Popular Size Requests
A5 - Choose 7 x 5" (5 x 7") and leave a note at checkout (on the cart page in the 'note to seller box) to request size A5.
16 x 12" - Choose size 30 x 40 cm and leave a note at checkout to request 16" x 12".
20 x 16" - Choose size 50 x 40cm and leave a note at checkout to request 20 x 16".
If you'd like an alternative size not specified above, please get in contact with your preferred size and we will be happy to accommodate this for you.
Spend £50 or over for free shipping.
EASY 14 DAY RETURNS
If you're not happy with your order, just send it back to us for an exchange or a full refund.
We take pride in designing and producing high quality prints which are printed to order on 300gsm Premium Photo Paper.
Due to the busy period, we are unable to provide our custom order service.
Will I receive a frame with my print/s?
No, frames are sold separately.
How soon will my prints be sent?
All prints are printed to order and are printed, packaged and posted within 5 - 7 working days, (not including weekends).
Any urgent orders, please let us know and we will anticipate to dispatch within 2-3 days from your order.
You will receive a confirmation email or text to confirm your order has been dispatched.
How are my prints sent?
Prints are packaged in a protective sleeve.
All prints up to size A3 are sent in rigid cardboard mailer envelopes which ensure their safe delivery.
Prints size 40x50cm upwards are sent in postal tubes.
Where is my order?
For UK orders, please contact us if your order hasn't arrived within 7 working days after you received your dispatch email as we keep all proof of postage. For international orders, please allow 15 working days before contacting us.
How long does shipping take?
1st class post usually take between 1 - 2 working days (excluding weekends and public holidays). 'Tracked Delivery will usually be delivered within 1 - 2 working days from being dispatched.
For international orders, please allow up to 15 working days for delivery following receipt of email confirmation of dispatch.
How do I return my order?
Please refer to our shipping and returns page.
We ship our prints to 32 countries around the world and these are produced at a facility closest to you. Local production means that not only is it better for the environment and reduces carbon emissions but you also get your prints delivered to your door faster.
Orders are currently being processed and dispatched within 7 business days (excluding weekends and public holidays). Once your order has been processed, you will receive an email confirmation to confirm your order has been dispatched and is on it’s way to you.
All prints up to size A3 / 30 x 40cm are packaged in rigid cardboard mailer envelopes which ensure their safe delivery.
Prints size 40 x 50cm upwards are packaged in postal tubes.
All prints are sent via Royal Mail.
Frames size 40x50cm and bigger will be sent vis UPS.
(All of the timescales listed above exclude Sundays and public holidays).
Orders may be sent in multiple packages due to the order size.
Estimated delivery time
Once dispatched within 5-7 business days, Royal Mail parcels typically takes 2-3 working days and this is also the case for parcels sent via UPS (excluding Sundays and public holidays).
For our international customers our A4 prints will be shipped in board back envelopes and all larger prints are shipped in tubes by a carrier local to your destination. A tracking link will be provided with your order.
We ship our prints to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, France, Greece, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates, USA.
Delivery is usually 2-4 business days.
Delivery costs are calculated at the checkout.
Please be aware that all of the timescales listed above are estimated times, please refer to your tracking reference for further information.
Customs and Imports Taxes
As our prints are produced locally to you there will be no customs or import charges to pay. However, in the unlikely event that charges are incurred buyers are responsible for paying these and any additional taxes that may be applied.
Please contact us to arrange returns no later than 14 calendar days after receiving your products. Send your email to firstname.lastname@example.org
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items. These costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Items should be returned within 14 days of requesting to return your order. Refunds will be paid within 10 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your bank/card issuer for timescales).
If you receive a damaged/incorrect print, please contact us email@example.com with the following information:
- Customer Name
- Order number
- Email address provided at purchase
- Item name
- Attach a photo of the issue and a photo of the packaging
All returned Items must be in a re-saleable condition and in the original packaging, otherwise under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
We do not offer returns/exchanges/refunds on any of our personalised prints.