Custom Order - Claire P
1 x custom print.
- Engagement photo
Print will be packaged in cellophane bag and posted in hardboard envelope to ensure safe arrival.
Frames not included.
Please see the below print size guide to help you choose the right print / poster size for your frames.
|Size||Width x Height (millimetres)||Width x Height (inches)|
|A1||594 x 841 mm||23.4 x 33.1"|
|A2||420 x 594 mm||16.5 x 23.4"|
|A3||297 x 420 mm||11.7 x 16.5"|
|A4||210 x 297 mm||8.3 x 11.7"|
|6 x 4"||150 x 100 mm||6 x 4" | 15 x 10 cm|
|7 x 5"||180 x 130 mm||7 x 5 " | 18 x 13 cm|
|20 x 25 cm||200 x 250 mm||8 x 10"|
|30 x 40 cm||300 x 400 mm||11.81 x 15.75"|
|50 x 40 cm||400 x 500 mm||15.75 x 19.69 "|
|50 x 70 cm||500 x 700 mm||19.69 x 27.56" (20 x 28")|
|61 x 91 cm||610 x 910 mm||24.01 x 35.83" (24 x 36)|
Popular Size Requests
A5 - Choose 7 x 5" (5 x 7") and leave a note at checkout (on the cart page in the 'note to seller box) to request size A5.
16 x 12" - Choose size 30 x 40 cm and leave a note at checkout to request 16" x 12".
20 x 16" - Choose size 50 x 40cm and leave a note at checkout to request 20 x 16".
If you'd like an alternative size not specified above, please get in contact with your preferred size and we will be happy to accommodate this for you.
Spend £50 or over for free shipping.
EASY 30 DAY RETURNS
If you're not happy with your order, just send it back to us for an exchange or a full refund.
We take pride in designing and producing high quality prints which are printed to order on 300gsm Premium Photo Paper.
Due to the busy period, we are unable to provide our custom order service.
Will I receive a frame with my print/s?
No, frames are sold separately.
How soon will my prints be sent?
All prints are printed to order and are printed, packaged and posted within 5 - 7 working days, (not including weekends).
Any urgent orders, please let us know and we will anticipate to dispatch within 2-3 days from your order.
You will receive a confirmation email or text to confirm your order has been dispatched.
How are my prints sent?
Prints are packaged in a protective sleeve.
All prints up to size A3 are sent in rigid cardboard mailer envelopes which ensure their safe delivery.
Prints size 40x50cm upwards are sent in postal tubes.
Where is my order?
For UK orders, please contact us if your order hasn't arrived within 7 working days after you received your dispatch email as we keep all proof of postage. For international orders, please allow 15 working days before contacting us.
How long does shipping take?
1st class post usually take between 1 - 2 working days (excluding weekends and public holidays). 'Tracked Delivery will usually be delivered within 1 - 2 working days from being dispatched.
For international orders, please allow up to 15 working days for delivery following receipt of email confirmation of dispatch.
How do I return my order?
Please refer to our shipping and returns page.
All of our products are shipped from the UK.
Orders are currently being processed and dispatched within 5-7 business days (excluding weekends and public holidays). Once your order has been processed, you will receive an email confirmation to confirm your order has been dispatched and is on it’s way to you.
All prints up to size A3 / 30 x 40cm are packaged in rigid cardboard mailer envelopes which ensure their safe delivery.
Prints size 40 x 50cm upwards are packaged in postal tubes.
All prints are sent via Royal Mail.
Frames size 40x50cm and bigger will be sent vis UPS or Hermes.
(All of the timescales listed above exclude Sundays and public holidays).
Orders maybe sent in multiple packages due to the order size.
Estimated delivery time
Once dispatched within 5-7 business days, Royal Mail parcels typically takes 2-3 working days and this is also the case for parcels sent via UPS (excluding Sundays and public holidays).
Please allow up to 15 working days (excluding weekends and public holidays) for International orders following email confirmation of dispatch. We do not ship orders at weekends or on public holidays.
How do I return?
- Please click here and Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- Item/s must be in original condition
- In the original packaging
Personalised and custom orders are not returnable!
Are there any charges for return?
- No, there are no charges for a return.
Our shipping costs are also non-refundable if you return part of your order.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed within 7 business days, and a credit will automatically be applied to the original method of payment, within 3-7 working days.
Customs and Imports Taxes
Buyers are responsible for any customs and imports taxes that may apply. D'Luxe Prints accept no responsibility for delays due to customs.