Refund / Exchange Policy

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items. These costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of requesting to return your order. Refunds will be paid within 10 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your bank/card issuer for timescales).

If you receive a damaged/incorrect print, please contact us order-enquiries@dluxeprints.co.uk with the following information:

- Customer Name
- Order number 
- Email address provided at purchase  
- Item name
- Attach a photo of the issue and a photo of the packaging 

All returned Items must be in a re-saleable condition, otherwise under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

We do not offer returns/exchanges/refunds on any of our personalised prints.