Refund / Exchange Policy

Refunds

All prints are printed to order and are carefully selected and quality checked whilst being packaged for their new home. Therefore, please choose carefully as unless your purchase is faulty we will not issue a refund. 

If you have received your order which was damaged upon arrival or faulty in any other way, we aim for 100% customer satisfaction, so please contact us if you are dissatisfied with the item you have received. In order to ensure we can deal with your enquiry promptly please email us at info@dluxeprints.co.uk including your order number and pictures of the damaged product(s)/packaging.

Our returns and exchange policy is for 14 days from dispatch. If 14 days have passed by since being dispatched, unfortunately we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then confirm your refund or exchange has been approved.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

we only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@dluxeprints.co.uk and send your item to: 42 York Road Reading GB RG1 8DX.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially credited.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dluxeprints.co.uk.

Shipping

To return your product, you should mail your product to: D'Luxe Prints 42 York Road Reading GB RG1 8DX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.